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Coffee orders and learning resources.
Updated 29 October 2026. Existing bookings retain their agreed terms.
Before paying for coffee
A sourcing enquiry expresses interest; it does not reserve a lot or create a confirmed sale. We will provide a written quotation or order summary identifying the coffee, quantity, unit and total price, currency, tax, packaging, stock status, delivery or collection arrangement, and any agreed specifications before asking you to pay.
An incoming shipment or estimated arrival is not stock available for immediate delivery. We will distinguish estimates from confirmed dispatch dates. Any reservation, deposit, allocation or pre-order conditions must be separately agreed before payment. Claims such as organic certification apply only where supported for the specific lot.
Thailand online shop
Online shipping is available within Thailand only. International shipping is not available at checkout. Roasted coffee is supplied in 1 kg bags. Shipping is ฿20 per kg. Packaging and handling is a separate ฿20 per kg for every pricing tier. Coffee prices and these charges exclude VAT; the applicable VAT and final total are shown before payment.
Collection and delivery
The order confirmation must state where collection takes place, the collection window, or the delivery address, carrier or method, estimated timeframe and cost. Delivery charges are disclosed before payment. We do not promise a dispatch time, free shipping or a destination that has not been confirmed for the order.
Any future international business order requires a separate written agreement outside the online shop. That quotation must identify the delivery terms, importer of record, responsibility for freight, insurance, customs clearance, duties and taxes, any required documentation and the agreed risk-transfer point. Our Origin to Opportunity page describes our sourcing work; it is not by itself a guarantee of import clearance or delivery to a particular country.
Delays and unavailable coffee
We will tell you about a known material delay or inability to fulfil the confirmed order, and discuss an agreed revised arrangement or refund for the undelivered goods. We will not substitute a different coffee or quantity without your agreement. A payment received for an order we cannot confirm will be returned unless you choose an available alternative.
Problems with a delivery
Contact learning@espressoacademic.com promptly if an order is missing, short, incorrect or damaged. Provide the order reference, a description and photographs of the package and issue if available. Keep the goods, packaging and lot information while we investigate, where safe and reasonable. Do not return food products without return instructions.
We will assess the issue and arrange the appropriate remedy, such as correction, replacement or refund, consistent with the agreement and applicable law. For a confirmed error or defect for which we are responsible, we will arrange the reasonable return or replacement delivery cost. No short reporting deadline in this policy removes your statutory rights.
Delivery details and collection problems
Check the delivery address and contact details before confirming the order. Notify us promptly of corrections. If an incorrect address, missed collection or unsuccessful delivery creates an extra charge, we will explain the carrier or storage cost and obtain agreement to any new arrangement; no blanket penalty is assumed. We will tell you how to track a shipment when tracking is available.
If goods appear unsafe or contaminated, stop using them and contact us with the lot or batch information. Keep the relevant evidence where safe; do not consume goods merely to demonstrate a complaint.
Cancellation before dispatch
You may cancel an order of roasted or green coffee for a refund if your request reaches us before the goods are dispatched. Contact learning@espressoacademic.com with the order reference or booking email immediately. We will verify dispatch status and confirm cancellation. The refund covers the cancelled goods and associated tax and unused delivery charges. Once dispatched, the pre-dispatch cancellation refund no longer applies.
After dispatch and coffee quality
After dispatch, change-of-mind return requests are considered individually based on condition, traceability and applicable rights. Contact us for return instructions before sending anything back. This does not limit remedies for faulty, incorrect, unsafe or misdescribed goods.
Green coffee quality criteria, sampling, evaluation methods and any business-to-business claim window must be agreed for the specific lot before payment. Normal agricultural variation does not excuse a failure to meet agreed specifications. Store coffee according to the instructions supplied with the order.
Digital learning resources
Requested free resources are delivered through the form’s confirmation or email workflow. Check your email address and spam folder; contact us if the links do not arrive or do not work. Free resources carry no purchase refund. Any paid digital material must clearly state its content, access period, price and cancellation terms before purchase.
Refunds follow the method and processing target in our Refund Policy. Training venue and date information is supplied in the relevant course confirmation rather than as a shipping service.