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How we handle your information.
Effective 27 October 2026. Existing bookings retain their agreed terms.
Who is responsible
Espresso Academic is operated by 111 Better Together Co., Ltd. (บริษัท 111 เบทเทอร์ ทูเก็ตเทอร์ จำกัด), the controller of personal information used to run our education, enquiries and related services. Contact us using the details below for privacy questions or requests. This notice covers espressoacademic.com and information supplied to us through our related forms, classes and communications. Other organisations have their own notices.
What we collect and why
| Information | Purpose and basis |
|---|---|
| Name, email, optional phone, company and enquiry details | Answer questions, deliver requested worksheets and prepare requested quotes or bookings. Taking steps at your request before a contract, performing a contract, or our legitimate interest in responding to enquiries. |
| Course interests, experience, preferred dates, attendance, assessments and certification records | Arrange suitable training, administer attendance and assessments and support certification. Contract performance and legitimate interests in maintaining accurate training records; legal obligations where applicable. |
| Sourcing preferences such as origin, species, variety, process, budget, quantity, timing and certification needs | Respond to your sourcing request and discuss suitable options. Taking steps at your request before a contract. Tell us only information relevant to the enquiry. |
| Booking and order details, invoice information, payment status, transaction references and correspondence | Process and reconcile transactions, provide support, handle refunds and maintain required financial records. Contract performance, legal obligations and legitimate interests in preventing fraud and resolving disputes. |
| Email preferences and consent records | Send optional news and offers with your consent, manage withdrawals and preserve suppression records so we respect opt-outs. |
| Device, browser, connection and website-use data | Operate and secure the website. Optional analytics or marketing uses depend on the relevant consent and actual services enabled. Review cookie choices using the website’s Privacy Settings button. |
Required fields are labelled. Without a contact email we cannot send resources or respond by email; without information needed for a booking or invoice we may be unable to complete that service. Optional fields and optional marketing choices are not conditions of receiving the requested service.
Where information comes from
We receive information directly from you, from a person arranging training or an order for you, through our forms and communications, and from service providers confirming transactions or course administration. If an organisation supplies your details, it should have authority to do so and make this notice available to you.
Payments
Online payment details are handled by the payment provider identified when you pay. Stripe processes payments for our business where it is used. We receive transaction information needed for accounting and customer service. Do not send full card numbers, security codes, passwords or identity documents in ordinary enquiry fields or email. A payment provider may use information for its own fraud-prevention and legal obligations under its own privacy notice.
Who may receive information
Information may be accessed by authorised team members and trainers who need it, Wix for website hosting, forms and customer communications, Google Workspace for email and working records, and Stripe, FlowAccount and financial advisers for relevant payment and accounting services. For a specific accredited course, necessary learner and assessment details may be shared with the awarding organisation identified for that programme. Order fulfilment may require sharing delivery details with a carrier or supplier identified for that order. We may disclose information when legally required or to protect lawful rights.
When you choose LINE, WhatsApp, Facebook, Instagram or another external service, that service also handles information under its own rules. We do not treat a message or a purchase as permission to add you to promotional mailing lists. We do not sell personal information.
Privacy requests and someone else’s information
You may submit a privacy request through the contact details below. Include the email used for your booking or enquiry and a description of the records or request. Do not send a passport, national identity card or full payment details unless we explain why verification is needed and provide an appropriate channel. If someone acts for you, we may need evidence of their authority. We will handle the request within the timeframe required by applicable law and explain any relevant limit or refusal.
If you supply details of a colleague, learner or recipient, share only what is necessary for the service and ensure that person has been informed. A company or group booking does not itself authorise promotional messages to every participant.
International processing
Our website, email, payment and certification providers may process information outside Thailand. When arranging an international transfer, we assess the safeguards or permitted transfer grounds required by applicable law, including appropriate contractual protections where relevant. Contact us for information about a transfer affecting your records.
News, resources and photographs
Requesting a worksheet, making an enquiry or buying a service does not automatically subscribe you to marketing. News and offers use a separate optional choice. You can unsubscribe from promotional emails or contact us; necessary service messages may still be sent.
We may photograph classes and events. Before using an identifiable image or testimonial for promotion, we will explain the use and obtain permission where required. Refusing promotional photography will not affect your learning or assessment. Tell the team if you do not wish to appear, or contact us about an existing image. A booking is not a blanket release for promotional use.
How long we keep information
Retention schedule: unsuccessful enquiries are reviewed for deletion or anonymisation 24 months after the last meaningful contact. Active customer, course and order records are retained while needed to deliver the service and handle follow-up. Financial records are retained for the applicable statutory period, and longer only where needed for an unresolved claim or legal obligation.
Core attendance, assessment and certificate records may need longer retention for verification and awarding-body requirements; we periodically review what remains necessary. Marketing details are used until you unsubscribe or withdraw consent, with only the limited suppression and consent evidence needed to respect that choice and demonstrate compliance retained afterwards. Legal holds may delay deletion. Provider backup copies follow their controlled retention cycles.
Security and your rights
We use access restrictions and appropriate organisational and technical measures to protect information, without promising that any online system is completely secure. You may request access, a copy, correction, deletion, restriction or portability, object to relevant processing, or withdraw consent, subject to the conditions and exceptions in applicable law. Withdrawal does not invalidate earlier lawful use. We may need proportionate identity verification and will explain if a request cannot be fully met. You may also complain to Thailand’s Personal Data Protection Committee or another competent authority.
Young learners and updates
If a learner is a minor, a parent or legal guardian should contact us before registration so we can arrange the necessary permissions. We do not seek sensitive personal information through general enquiry fields. If support or accommodation requires such information, contact us first so we can explain a suitable process.
We will date changes to this notice and provide further notice or request new consent where required for a material change. Contact us at learning@espressoacademic.com with the subject “Privacy request”.